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Q: How long does shipping take?
A: Shipping times may vary depending on your location. Generally, it takes about 3-5 business days for domestic orders and 7-14 business days for international orders. Please note that these are estimated delivery times and actual delivery may take longer due to unforeseen circumstances.
Q: Do you offer Next Day shipping?
A:Yes, we offer Next Day shipping options for an additional fee. During the checkout process, you will be able to select your preferred shipping method and see the associated costs. Please note the cutoff time is 12pm for next day orders. Next Day delivery orders that are placed on Saturday, Sunday, or any bank holiday will be dispatched on the following working day. For example, an order placed at the weekend will not be shipped until Monday and would be received on Tuesday.
Please be aware that while we make every effort to ensure timely delivery, there may be instances where courier services experience unforeseen delays due to weather conditions, operational issues, or other factors beyond our control. In such cases, we will work closely with our courier partners to minimize any inconvenience caused and provide updates on the status of your shipment.
Q: What is your return policy?
A: We have a 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of receiving it for a refund or exchange. Please make sure the item is in its original condition, unworn, and with all tags attached.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer support team at orders@FancyDressCostumes.store. They will guide you through the return process and provide you with a return shipping label if necessary. Alternatively you can contact us by our live chat facility also when available.
Q: How do I choose the right size?
A: We provide detailed size charts for each product to help you choose the correct size. Please refer to the size chart on the product page and measure yourself carefully to ensure the best fit. If you have any specific questions about sizing, feel free to reach out to our customer support team.
Q: What if the costume doesn't fit?
A: If the costume doesn't fit, you can return it within 14 days of receiving it for an exchange or refund. Please make sure the item is in its original condition, unworn, and with all tags attached. Contact our customer support team at orders@FancyDressCostumes.store to initiate a return. Please note the buyer is responsible for all returns postage if a costume doesn’t fit.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. During the checkout process, you will be able to select your country and see the available shipping options and costs.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.
Q: What if I receive a defective or damaged item?
A: If you receive a defective or damaged item, please contact our customer support team immediately at orders@FancyDressCostumes.store. We will evaluate the issue and make it right by offering a replacement or refund.
Q: Can I cancel my order?
A: If you need to cancel your order, please contact our customer support team as soon as possible at orders@FancyDressCostumes.store. We will do our best to accommodate your request, but please note that once the order has begun being processed, it cannot always be canceled.
